Helpdesk Engineer/Sr. Helpdesk Engineer
Clinton Health Access InitiativeIndia
Posted March 12, 2025
Full Time
About the Company
Clinton Health Access Initiative India Private Limited (CIPL) is a private entity, majority-owned by the Clinton Health Access Initiative (CHAI), a US-based non-profit organization.
Job Description
Helpdesk Engineer/Sr. Helpdesk Engineer provides timely support to CHAI staff using a helpdesk ticketing system, on-boards and off-boards staff, tracks inventory, and provides hardware and software support.
Requirements
- Maintain Office365, anti-spam, Azure AD and AD user accounts
- Proactively support staff in field offices using Windows 10 and Mac OS
- Interface with vendors to place orders for new equipment and software
- Create and maintain updated documentation
- Provide hardware and software support for local users in person, and coordinating and providing support, via phone and email, for our users worldwide through our helpdesk system
- Collaborate well in a small team environment
Benefits
- Equal Opportunity Employer
- Diversity, inclusion and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture