Manager, Customer Success Operations
ClioVancouver, British Columbia, Canada • Calgary, Alberta, Canada • Toronto, Ontario, Canada • United States
Posted December 23, 2025
132200 - 198200 USD year
Full Time
About the Company
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
Job Description
We are seeking a Manager, Customer Success Operations to join our Revenue Operations Team. This role is available to candidates in our Vancouver, Calgary, or Toronto hub offices, or remotely across Canada (excluding Québec) or the US.
Requirements
- 8+ years experience in Customer Success Operations, Revenue Operations, or Customer Success Leadership at software companies
- Minimum 2+ years as a People Manager, with experience managing high-performing operations professionals
- Strong business acumen and understanding of key metrics for Customer Success (Post-Sales) organizations
Benefits
- Competitive, equitable salary
- Top-tier health benefits, dental, and vision insurance
- Hybrid work environment
- Flexible time off policy
- EAP benefits for you and household members
- 401k matching and Child Education Savings
- Clioversary recognition program