Team Lead, Customer Success Manager
ClioDublin, Ireland
Posted December 23, 2025
72400 - 108600 EUR year
Full Time
About the Company
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
Job Description
The Customer Success Team Lead (EMEA) will lead a high-impact team shaping the future of customer journey for a rapidly expanding region. This role requires a tenacious, data-driven leader who thrives on building structure and coaching individuals to exceed KPIs.
Requirements
- 2-3+ years leading Customer Success Managers or Account Managers preferably within SaaS.
- A proven passion for people management and a track record of coaching individuals towards KPIS
- Strong analytical skills with the ability to interpret data to drive strategy and solve complex business problems
- The ability to articulate technical concepts and product value propositions with clarity and impact
- A collaborative mindset with the ability to influence cross-functional teams (Product, Sales & Ops).
- A healthy obsession for customers, and an incessant drive to innovate
- Ability to travel as needed for client visits and regional events
Benefits
- Competitive, equitable salary with top-tier health benefits and dental coverage
- Hybrid work environment, with expectation for local Clions to be in office minimum twice per week.
- Flexible time off policy
- Pension contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years