Head of Quality & Service Excellence
CloudFactoryRomania
Posted December 23, 2025
Full Time
About the Company
CloudFactory is a mission-driven team passionate about unlocking the potential of AI to transform the world.
Job Description
We are looking for a Head of Quality & Service Excellence to champion our quality assurance and continuous improvement framework. This pivotal role requires a proven leader with an active Lean Six Sigma Black Belt certification to drive world-class service quality, operational efficiency, and a culture of continuous improvement across the organization.
Requirements
- Strategic Leadership
- SLA & Contractual Quality Assurance
- Continuous Improvement Mastery
- Fix Broken Quality with Urgency
- System Oversight
- Cross-Functional Partnership
- Team Development & Mentorship
- Compliance & Audit