Senior Customer Success Operations Manager
CloudinaryLondon, England, United Kingdom
Posted September 24, 2025
Full Time
About the Company
Cloudinary is a leading digital asset management platform that empowers companies to deliver high-quality visual experiences online. With over 60 billion assets under management and serving more than 10,000 customers worldwide, Cloudinary offers comprehensive solutions for image and video transformation, optimization, and delivery. Its cloud-based technology, including AI and generative capabilities, enables businesses to enhance user satisfaction, boost engagement, and accelerate time-to-market, making it a cornerstone for brands seeking to maximize their digital media potential.
Job Description
Cloudinary is seeking a Senior Customer Success Operations Manager to join their Global Customer Success Operations & Insights team. This role will focus on building, delivering, and optimizing systems, processes, and workflows to support the customer success organization. The ideal candidate will be hands-on, cross-functional, and have a strong technical background. They will contribute to process improvement, tool integration, and data-driven decision-making.
Requirements
- 3–5+ years of experience in a Customer Success Operations role
- Strong communication and stakeholder management skills
- Proven track record in owning and delivering operational projects
- Hands-on experience with CS tools like Zendesk, Vitally, Intercom, Rocketlane, Zapier, Jira and Salesforce (SFDC is a plus)
- Exceptional problem-solving, project management, and organisational skills
- Solid working knowledge of SaaS business models and CS workflows
- Experience with SOPs and SLAs
- Technical aptitude with SQL and BI tools (Qlik) and Self-starter working independently
