Technical Account Manager
CloudShareTel-Aviv District, Israel
Posted September 3, 2025
Full Time
About the Company
CloudShare provides the world’s most advanced and versatile virtual hands-on labs, driving long-term value throughout the customer journey. We help prospects, customers, employees and partners master even your most complex enterprise software. Our market-leading cloud-agnostic/on-premise solution lets you easily create fully functional play & break simulations of your cybersecurity or business application products. In safe, isolated environments with simple UX and integrated content, users can experience, explore and experiment or follow Guided Journeys defined by you. Built-in visual AI tracks engagement, satisfaction, and performance, supporting structured learning and formal certification. CloudShare delivers rapid ROI: cutting lab deployment time from 5 hours to 5 minutes with API automations for environment and content creation, boosting staff utilization, controlling costs, and unlocking higher training revenue across VILT and self-paced programs. We elevate customer enablement, optimizing onboarding, accelerating adoption, trimming time-to-value, slashing support costs, and encouraging feature uptake. And we empower business growth, hosting compelling POCs that close more deals, while boosting revenue retention and minimizing churn. Granular analytics, with out-of-the-box dashboards for operational and business data, reveal deep insights into user activity and resource use—so you can measure and maximize your training’s business impact. Trusted by Salesforce, Atlassian, Motorola, Palo Alto Networks, Ping Identity, and more, CloudShare is about sharing environments, sharing knowledge, and sharing success. Visit us via our other social channels! Facebook: https://www.facebook.com/CloudShare Instagram: https://www.instagram.com/cloudshare_labs Twitter: https://twitter.com/CloudShare YouTube: https://www.youtube.com/user/cloudsharecom
Job Description
CloudShare is a B2B cloud computing company empowering sales demos, POCs, and customer training. They are seeking a Technical Account Manager to drive customer performance, retention, and growth, leading customers through onboarding, fostering engagement, and optimizing the platform. The role requires a proactive approach to customer success and strong analytical skills.
Requirements
- 5+ years of experience in Customer Success
- Strong technical skills (databases, networking, APIs)
- Experience with Cloud Computing platforms (AWS, Azure, GCP) or Virtual Labs (VMWare) is a plus
- Excellent interpersonal and communication skills
- Proven track record in driving customer adoption, retention, and expansion
- Strong problem-solving and analytical skills
- Ability to manage multiple priorities
- Bachelor’s degree in Business or equivalent practical experience
Benefits
- Hybrid work model
