Head of Customer Support
CloudtalkBratislava, Region of Bratislava, Slovakia • Olomouc, Central Moravia, Czechia • Cartagena, Region of Murcia, Spain
Posted November 4, 2025
Full Time
About the Company
CloudTalk is a global SaaS company that provides an AI-powered business communication platform.
Job Description
CloudTalk is a global SaaS company that provides an AI-powered business communication platform. We are seeking a Head of Customer Support to lead our Level 1 Customer Support Teams across multiple geographies.
Requirements
- Leadership experience in Customer Support or Customer Success in a tech/SaaS environment
- Experience with Help Desk systems like Zendesk or Freshdesk or others, and familiar with HubSpot and collaboration tools such as Slack and Asana
- Interpersonal skills to inspire and lead diverse multicultural teams across multiple time zones
Benefits
- Unlimited Paid Time Off
- Volunteering Days
- Home Office Budget
- Flexible working hours
- MacBook for work
- Recharge Fridays once per quarter
- Multisport Card
- Referral bonuses
- Virtual & physical team buildings
- Company merchandise
