Support Engineer (SaaS/Digital) - Afternoon EMEA Hours
CloudtalkCapital City of Prague, Prague, Czechia • Bratislava, Region of Bratislava, Slovakia • Ljubljana, Slovenia
Posted October 16, 2025
Full Time
About the Company
At CloudTalk, we're transforming how small and growing businesses manage business calls. As a leading provider of global AI-powered calling software, we help over 4,000 businesses connect with their customers in 160+ countries with clear and reliable communication. Our business calling software integrates seamlessly with your existing systems, offering crystal-clear call quality, AI-powered analytics, and top-notch dialers and CTIs that help teams make MORE and BETTER calls. We believe in teamwork, innovation, growth, and putting people first. Our mission is to build the world's most capable AI business calling software for sales and support teams to seamlessly connect with their customers, all while delivering the best experience to our customers, community and the incredible team of CloudTalkers we're proud to call our own.💙 Whether you're expanding outbound sales, supporting your customer service channels, or replacing traditional phone systems, CloudTalk is here to help you grow and succeed on a global scale.
Job Description
CloudTalk is seeking a Software Engineer (SaaS/Digital) to join their Customer Support team and resolve issues with AI-powered messaging platforms. This role involves troubleshooting AI system failures, contributing to AI platform improvement, and providing technical support to customers. The company emphasizes growth, learning, and teamwork, fostering a dynamic environment for self-starters and collaborators.
Requirements
- Agile and collaborative team member
- Strong technical aptitude and interest in AI
- Comfortable with troubleshooting and problem-solving
- Excellent communication and empathy skills
- Fluent in English
- Spanish fluency is a plus
Benefits
- Growth Training
- Learning Budget
- Flexibility
- Well-being Initiatives
- Community Building
- Work Perks