Support Engineer (SaaS/Digital) - Morning EMEA Hours
CloudtalkBratislava, Region of Bratislava, Slovakia • Capital City of Prague, Prague, Czechia
Posted October 24, 2025
1600 - 1900 EUR gross
Full Time
About the Company
At CloudTalk, we're transforming how small and growing businesses manage business calls. As a leading provider of global AI-powered calling software, we help over 4,000 businesses connect with their customers in 160+ countries with clear and reliable communication. Our business calling software integrates seamlessly with your existing systems, offering crystal-clear call quality, AI-powered analytics, and top-notch dialers and CTIs that help teams make MORE and BETTER calls. We believe in teamwork, innovation, growth, and putting people first. Our mission is to build the world's most capable AI business calling software for sales and support teams to seamlessly connect with their customers, all while delivering the best experience to our customers, community and the incredible team of CloudTalkers we're proud to call our own.💙 Whether you're expanding outbound sales, supporting your customer service channels, or replacing traditional phone systems, CloudTalk is here to help you grow and succeed on a global scale.
Job Description
CloudTalk is seeking a Customer Support Engineer/L1 for the EMEA region. This role focuses on resolving technical issues related to their AI-powered business communication platform. Candidates should have a technical aptitude, a growth mindset, and be passionate about solving customer problems. The role offers opportunities for professional growth and contributes to a learning-focused environment.
Requirements
- At least 2 years of experience in a customer support role.
- Proficiency in English and Spanish (preferred).
- Strong troubleshooting and problem-solving skills.
- Experience with AI copilots and logging tools.
Benefits
- Growth opportunities
- Paid Time Off
- Learning and Development Budget
- Flexible work arrangements
- Well-being resources
- Volunteer days
- Opportunities for team building
- Company merchandise