The role

An excellent opportunity has arisen for an experienced, recently qualified and driven individual to join a growing and ambitious business as a Surveyor in our Commercial Management team.

The Commercial Management team is a fully integrated management offering based in our London office. The team acts for a wide variety of landlord clients, from family trusts to one of the UK’s largest retailers, and in the main property sectors of retail, office and industrial, working closely with the residential management team on mixed-use buildings and portfolios.

Responsibilities

With support from the commercial management lead, you will be responsible for managing your own portfolio of properties, spread across sectors, on behalf of a number of clients and will work to support  the team as necessary in other areas.  Your duties will include (but will not be limited to) the following:

• Property management: ensure properties are efficiently managed.  Anticipate, monitor, and resolve issues; maintain regular contact with occupiers; and ensure delivery of services within the service   charge budget.
• Health and safety: work with internal teams to ensure the health and safety of all properties under management. Undertake regular inspections to ensure compliance with lease obligations, internal business standards, and RICS guidelines.
• Budgeting: assist in preparing annual budgets in accordance with service charge procedures and RICS Code of Practice. In partnership with Client Accounting, manage and monitor expenditure throughout the year.
• Finance management: manage and collect sums owed by occupiers relating to rent, service charge, insurance, and any other sums due under the lease.
• Lease management: manage and monitor key lease event dates including break options, rent reviews and lease renewals.  Manage applications by occupiers under the lease, such as licences to assign, alter and underlet.  Implement and develop systems to ensure applications are dealt with properly and efficiently.
• Client reporting: contribute to and prepare client reports.  Arrange and attend monthly and quarterly management meetings and any other meetings at the client’s request.

Requirements

Essential qualifications

• Industry related qualification
• MRICS qualified (desirable)
• IT literate (Microsoft packages)

Essential knowledge, experience and skills

• Experience in the commercial property management / surveying sector.

• Experience of setting and management of service charge budgets.
• Proven ability to interpret and implement policies, procedures, and legislation relevant to commercial property management / surveying.
• Working knowledge of Landlord and Tenant legislation.
• Ability to manage multiple tasks, prioritise activities, and achieve desired outcomes.
• Proven track record of effective communication with individuals at all levels.
• Proven track record of managing various stakeholder relationships to get consensus on solutions.
• Experience of using TRAMPS (preferred) or similar property management accounting system.

Benefits

• Hybrid working - to give you the flexibility you need
• Holidays: 25 days increasing in line with length of service to a maximum of 30 days
• Enhanced auto enrolment pension scheme - to help you save for the future
• Life assurance - to protect your loved ones should the worst happen
• Interest free season ticket loans
• Cycle to work scheme - discounted bicycles
• Flu and eye care vouchers - to keep you healthy
• Employee Assistance Programme - 24/7 health & wellbeing support
• Help@Hand Remote GP app - to give you and your family access to medical experts quickly
• Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more
• Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more

Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below:

• Purchasing up to 5 days additional holiday
• Discounted gym membership
• Discounted dental insurance
• Discounted private medical insurance for family cover
• Discounted critical health insurance and more

We recognise that diversity in all its forms including but not limited to race, gender, age, sexual orientation, disability, and background - enriches our workplace and enhances our ability to serve our clients and community effectively. Our goal is to create a culture where everyone feels empowered to bring their authentic selves to work, knowing their unique perspectives are welcomed and appreciated. We actively seek applicants from all backgrounds and want you to get in touch even if you don’t have all the skills we have asked for - we will support you with the development you need.

Recruitment agencies

Cluttons will only pay agency fees where a signed agreement is in place and the agency has been instructed by a member of our HR team.

We do not accept speculative or unsolicited CVs from any third party, including recruitment agencies. Any CVs submitted to Cluttons or any of our employees outside of our formal recruitment process, including those sent directly to hiring managers or other employees, will be deemed unsolicited and will not be eligible for any agency fees.