Global Logistics Operations Operator

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do.

Requirements

• Monitor the Financial Workflow to Ensure a Full Visibility of transport cost to the Customer
• Manage pre-invoicing issues
• Provide monthly Reporting
• Receive and archive, manually, actualized 3PL invoices
• Follow-up the automatic (EDI / API) receipt and archiving of actualized 3PL invoices
• Audit invoices versus : planned cost, Service Level Agreement, Actual execution
• Manage dispute for invoices with deviations
• Validate unexpected costs such as waiting hours
• Log reason for additional costs
• Deliver Customer Satisfaction
• Manage and supports cost visibility to ensure the best possible service level
• Meets deadlines and ensures completion of customer service tasks within the expected time frames
• Ensure a consistent and pro-active communication flow with the customer
• Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• Prioritizes, resolves and/or escalates issues to secure the customer’s interest
• Represent Prism internally and externally
• Use the tools and communication to react to customer requests
• Act as Single point of contact for the customer
• Identify and record savings (benefits tracking) delivered to the customers.
• Provide his/her expertise in invoice audit management
• Use of the technologies to be more efficient and work with the CBS
• Contribute to improve Partners and Vendor performance
• Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
• Monitor the good deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• Set up and Monitor corrective action plans in agreement with the 4PL HUB manager
• Produce dashboard and KPIs regarding billing audit performance
• Maintain communication matrix

Benefits

• Paid time off
• 401k Matching
• Retirement Plan
• Generous Paid Time Off
• Tuition Reimbursement
• Relocation Assistance