Group IT Service Operations and Support Specialist

CMA CGM Group is seeking a Group IT Service Operations and Support Specialist to manage network and telecom domains. The role involves incident and problem management, remediation, quality and performance supervision, capacity and obsolescence management, and documentation management.

Requirements

• Incidents and Problems (including RCA) management
• Service Requests, Alerts and Escalation Management
• Remediations and improvements implementation (Change Management)
• Quality and performance Supervision
• Capacity and Obsolescence Management
• Asset and CMDB Management
• Documentation Management