Customer Care Representative - Bilingual

We're looking for a Bilingual Customer Service Representative to handle incoming calls, emails, and chats in English and Spanish, and provide top-tier support to customers while working closely with various teams.

Requirements

• Handle incoming calls, emails, and web chats in English and Spanish
• Solve customer inquiries using internal tools and resources
• Communicate effectively through phone, email, and chat
• Collaborate with Sales, Finance, Operations, and Engineering teams
• Use ERP and CRM systems to log details, track cases, and process orders or service requests
• Identify high-priority issues and route them to the right teams
• Ensure customer satisfaction through follow-ups and feedback collection
• Share ideas and participate in team efforts to improve service experience
• Keep accurate records of all customer interactions and resolutions