IT Support and Compliance Administrator (Remote US)
CofenseUnited States
Posted December 19, 2025
Full Time
About the Company
Cofense leads the cybersecurity industry with comprehensive security awareness training and advanced email phishing simulation solutions. Their flagship platforms, Cofense PhishMe and Cofense Phishing Detection and Response (PDR), empower over 35 million trained employees worldwide to report suspected phishing and other email threats in real time, feeding a proprietary system that ingests and neutralizes thousands of threats daily that bypass conventional gateways. By combining threat intelligence, incident response, and security orchestration, Cofense delivers a collective defense that eradicates malicious content before it reaches users' inboxes. The company’s culture emphasizes proactive collaboration and continuous learning, positioning it as a trusted partner for enterprises seeking to strengthen their human and technical defenses against evolving email threats.
Job Description
Reporting to the VP of Information Technology and Security, the IT Support and Compliance Administrator assists in supporting Cofense corporate and lab infrastructure, applications, systems, and networks.
Requirements
- On-site and remote end-user device support
- Automation, configuration, installation, and maintenance of end-user device equipment
- Manage the day-to-day operations, enhancements, and implementation of company collaboration services
- User onboarding, offboarding, and training
- Support ongoing maintenance of ISO 27001, SOC 2, and FedRAMP programs
- Assist with internal and external audits
- Conduct periodic access reviews, vulnerability scans, and compliance-driven checks
- Maintain and update security policies, procedures, and standard operating procedures
- Help ensure timely remediation of audit findings, security vulnerabilities, and compliance gaps
- Coordinate vendor risk management tasks
- Support incident response processes
- Monitor adherence to secure IT operational practices
