Technician, Customer and Network Facing

We're looking for a Technician, Customer and Network Facing to join our team. As a universal technician, you'll be responsible for performing field installation and service work, troubleshooting, repair and maintenance of cable television, internet, and telephony systems.

Requirements

• Valid state driver's license and a good driving record within Company required standards.
• Certifications and licenses, as required by state and municipal laws.
• Successfully meet (and maintain) additional background check requirements for specialized projects/services.
• Minimum of one year of direct customer service experience.
• PC and Windows software skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Communicates professionally and effectively with customers, vendors, and employees.
• Ability to apply concepts of basic mathematics, algebra, and geometry.
• Ability to accurately measure distances, using tapes or other measuring devices.

Benefits

• Competitive salary
• Medical coverage (including prescription and vision plans)
• Dental coverage
• Life Insurance (1x salary at no cost to employee)
• Long and short-term disability insurance (no cost to employee)
• Voluntary employee, spousal, and child life insurance
• Company recognized Holidays with additional Floating Holidays
• Paid Time Off (PTO) programs
• Comprehensive Flex Work Policy
• 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
• Participation in the Employee Bonus Plan
• Participation in the Cogeco Stock Purchase Plan
• Complimentary and discounted broadband services (for those in our service area)
• Tuition Reimbursement
• Headspace Membership
• Betterhelp Membership
• Opportunities for LinkedIn Learning subscriptions for select colleagues