We are seeking a Senior Business Analyst - Salesforce to join our Business Applications Team. As a key member of the team, you will provide production support for modules within Salesforce, partner with business contacts, and help define and streamline the Salesforce roadmap based on business priorities.
Requirements
- Provide production support for modules within Salesforce
- Partner with key business contacts on a daily basis
- Provide project support for the implementation of additional modules and integrations with Salesforce
- Collaborate with business stakeholders to understand their requirements
- Create and maintain detailed documentation of Salesforce configurations, customizations, and processes
- Provide training and support to end-users
- Provide technical support in conjunction with Sales Cloud and CPQ Delivery teams as well as Global IT Operations
- Stay current on Salesforce updates, best practices, and industry trends
- Seek opportunities for process improvements and automation within Salesforce
- Demonstrated knowledge on grooming Jira tickets and maintaining ticket backlog
- Strong understanding of business processes in Sales Cloud and CPQ platforms
- Experience with demand management
- Strong project and program management skills
- Strong vendor management and relationship skills
- Ability to work within appropriate budget allocations
- Working knowledge of Service Cloud, Ecommerce and Pardot preferred
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
