Customer Support Specialist

Colibrix One is seeking a Customer Support Specialist to assist clients and partners with issues related to acquiring and payment systems within the Fintech industry. This role requires technical support, initial diagnostics, and collaboration with internal teams to resolve technical problems effectively. The company focuses on AI-powered payment technologies supporting Payment Service Providers and Electronic Money Institutions.

Requirements

• At least 1–2 years of relevant experience in the fintech industry
• Excellent written and verbal communication skills in English and Russian
• Knowledge of the principles of operation, payment terminals and payment gateways
• Good understanding of the technical aspects of payment processing and standard data transmission protocols
• Experience with incident management and monitoring systems (e.g., Intercom, JIRA, Grafana, Asana)
• Experience with any ticketing/CRM system
• Quick learning ability and adaptability to new information
• Proactive and problem-solving mindset with excellent organizational skills
• Excellent communication skills and ability to explain complex technical concepts in simple terms
• Ability to work in shifts, including both day and night
• 24/7 customer support

Benefits

• Opportunity to shape the future of fintech solutions
• Collaborative team environment
• Continuous learning and development opportunities
• Competitive salary
• Paid vacation
• Fully remote work