Collabera is seeking a Business Analyst to serve as a liaison between the business community and the IT organization. The ideal candidate will possess expertise in the business unit(s) they support and an understanding of the IT organizations systems and capabilities.
Requirements
- Serves as a liaison between the business community and the IT organization
- Possesses expertise in the business unit(s) they support
- Analyzes business partners operations to understand their strengths and weaknesses
- Assists in the business process redesign and documentation
- Translates high level business requirements into functional specifications
- Negotiates agreements and commitments
- Possesses an understanding of technological trends
- Exemplifies Relationship Care and problem resolution skills
- Provides extraordinary customer care
- Develops customer relationships on every interaction
- Documents new customer support cases in a presentable format
- Improves the customer experience using tools such as iCare, Sales Force, Voice of The Customer, Service Now, and Ecco
- Assists in the analysis of underlying issues arising from investigations
- Delivers small and medium sized projects
- Performs business system administration
- Leads emergency bridge calls to circumvent critical issues within SLA
- Produces scheduled & ad-hoc reporting on an as-needed basis
Benefits
- Paid vacations
- Holidays
- Personal days
- Medical, Dental and Vision insurance
- 401K retirement savings plan
- Life Insurance
- Disability Insurance
