Customer Service Level II

Customer Service Level II position at Collabera, providing inbound call support, addressing customer inquiries, and using computerized systems for tracking and troubleshooting. Requires advanced knowledge of organization, products, and services, with good communication and problem-solving skills.

Requirements

• 100% inbound calls
• First level support for common questions
• Assists customers with account-related issues
• Uses computerized system for tracking and troubleshooting
• Advanced knowledge of organization, products, and services
• Good communication and problem-solving skills

Benefits

• Paid vacations
• Holidays
• Personal days
• Medical insurance
• Dental insurance
• Vision insurance
• 401K retirement savings plan
• Life Insurance
• Disability Insurance