L1 IT Analyst

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry.

Requirements

• Independently resolve tickets within SLA
• Adheres to standard operating procedures / work instructions
• Follow the escalation process
• Update worklogs
• Categorizes as per CTI as appropriate
• Update the knowledge base
• Coaching freshers to be independent
• Coaching analysts for correct routing of tickets, capturing critical information
• Technically upgrade across versions of environment when required
• Adhere to organization policies and procedures
• Complies to regulatory requirements
• Alert Monitoring and Ticket Monitoring
• Informing On - call support
• Opening Bridge Call

Benefits

• Paid vacations
• Holidays
• Personal days
• Medical, Dental and Vision insurance
• 401K retirement savings plan
• Life Insurance
• Disability Insurance