Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry.
Requirements
- Independently resolve tickets within SLA
- Adheres to standard operating procedures / work instructions
- Follow the escalation process
- Update worklogs
- Categorizes as per CTI as appropriate
- Update the knowledge base
- Coaching freshers to be independent
- Coaching analysts for correct routing of tickets, capturing critical information
- Technically upgrade across versions of environment when required
- Adhere to organization policies and procedures
- Complies to regulatory requirements
- Alert Monitoring and Ticket Monitoring
- Informing On - call support
- Opening Bridge Call
Benefits
- Paid vacations
- Holidays
- Personal days
- Medical, Dental and Vision insurance
- 401K retirement savings plan
- Life Insurance
- Disability Insurance