Technical Support Analyst
College TrackBaltimore, Maryland, United States • Washington, District of Columbia, United States
Posted December 18, 2025
62750 - 75750 USD year
Full Time
About the Company
College Track is a comprehensive college completion program that offers academic, financial, and personalized support to help students persist through college and graduate.
Job Description
College Track is a comprehensive college completion program that offers academic, financial, and personalized support to help students persist through college and graduate. We are seeking a Technical Support Analyst to support our IT strategy and function, provide world-class support to staff, and advance our mission with innovative technical solutions.
Requirements
- Provide high-quality, reliable, and timely support to users across the organization
- Administer systems managed by the technology team
- Carefully evaluate, test, and deploy changes to software, processes, and hardware
- Analyze logs and alerts to proactively identify potential issues
- Remediate any security issues and ensure compliance
Benefits
- Up to 23 discretionary time off days (Sick and Vacation)
- 23 paid office closures and holidays
- Extensive benefits centered around three core areas of wellness: health care, work-life balance, and financial security