IT Support Manager

Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities. We are seeking an IT manager to lead multi-site end-user support delivery for up to six partner institutions.

Requirements

• Lead, organize, and oversee the operations of the IT Support Specialist (ITSS) teams
• Own service performance and accountability via metrics
• Coach, develop, and enable ITSS Supervisors and teams
• Deliver to service-level targets governed by SLAs and contracts
• Manage operating expenses for the function
• Drive operational excellence and continuous improvement
• Ensure support tools and workflows enable efficient service delivery
• Lead process adoption and change management
• Collaborate with other technology and support teams
• Communicate and escalate risks, trends, and service-impacting issues
• Use sound judgment and critical thinking to make timely management decisions
• Plan, prioritize, delegate, and oversee the quality of work across sites
• Hire and retain top talent
• Manage end-user communications for service-impacting activities
• Model professionalism and calm, effective leadership
• Enforce information security policies and operational controls
• Reduce risk of misuse of information assets

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance