Claims Handler- Italian Speaking

Collinson is a global loyalty and benefits company. We use our expertise and products to craft customer experiences which enable some of the world’s best known brands to acquire, engage and retain the most demanding and choice-rich customers. As a Claims & Customer Support Advisor, you’ll be the first point of contact for customers needing assistance with their travel insurance.

Requirements

• Fluent in Italian (both verbal and written)
• Matric or equivalent qualification
• Minimum 1 year of experience in insurance claims—travel insurance experience is a strong advantage
• Strong written and verbal communication skills
• A confident and professional telephone manner
• High attention to detail and accuracy in claims processing
• Knowledge of FCA regulations and TCF principles
• Ability to analyse data and documentation confidently
• Experience with Gotrex or similar claims systems (advantageous)
• A positive, proactive and team-oriented mindset
• Integrity, professionalism, and a customer-first attitude

Benefits

• Collaborative, supportive and inclusive culture
• Opportunities for growth and development
• Work that truly makes a difference to customers when they need support most