Field Service Engineer

Field Service Engineers are an integral part of Command Alkon's goal to deliver fully integrated technological solutions to the heavy building materials industry. As a Field Service Engineer, you will collaborate with our customers to provide technical hardware instruction and assistance regarding installation, operation, and maintenance.

Requirements

• Comprehend customer requirements and make appropriate recommendations
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Manage all onsite installation, repair, maintenance and test tasks
• Document the functional and, sometimes, technical design of the system
• Maintain a working log detailed all required system updates, as well as the date of completion
• Coordinate and setup training classes and train end users on best practices, maintaining consistency across users
• Improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
• Manage all assigned projects to completion ensuring on-time delivery and meeting of budgetary demands

Benefits

• 401k Matching
• Generous Paid Time Off