Bilingual Member Services Specialist - TruHome Solutions*

TruHome Solutions is seeking a bilingual Member Service Specialist to handle member inquiries regarding mortgage services. This role involves providing excellent customer service, resolving mortgage-related issues, and assisting with mortgage servicing projects. The position requires proficiency in Spanish and strong communication skills.

Requirements

• Knowledge of mortgage and mortgage related products.
• Proficiency in Microsoft Office suite (Word and Excel).
• Knowledge of our Servicing System (MSP).
• Excellent organizational, analytical, and problem-solving skills.
• Strong ability to manage multiple projects.
• Ability to work under pressure.
• Strong communication skills in writing and oral.
• Ability to resolve interpersonal conflict.
• Ability to maintain confidentiality.
• Flexible work schedule.