Mortgage Collections Specialist - TruHome Solutions*

TruHome Solutions* has provided private-label mortgage services to credit unions since 2004. Our Collections Specialists utilize their member service, communication, and negotiation skills to collaborate closely with members facing financial difficulties or payment resolution issues.

Requirements

• Knowledge of Mortgage Servicing and Collections is preferred.
• Strong interpersonal skills.
• Ability to assist other team members in solving problems.
• Ability to work independently and with strict deadlines.
• Ability to communicate effectively (oral and written).
• Ability to listen and resolve conflict and miscommunications with empathy.
• High School Diploma is required.
• Bachelor’s Degree preferred.
• 1 year Customer Service experience or Consumer Collections experience preferably in Mortgage Consumer Lending or tele-sales.