Absence Customer Experience Specialist - Iowa

As an Absence Customer Experience Contact Center Specialist, you will answer incoming calls to assist customers and their employees with FMLA rights and responsibilities. You will administer and adjust leaves, handle high volumes of calls, and provide professional follow-up. You will also maintain accurate documentation and communicate clearly with callers.

Requirements

• Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves
• Handle high volume of incoming calls in a prompt and professional manner
• Provide efficient and professional follow-up via phone and email
• Communicate clearly and concisely with callers
• Maintain complete and accurate documentation of leaves within our proprietary database
• Demonstrate respect, sensitivity, confidentiality, and understanding for the caller’s circumstance
• Maintain a positive, empathetic, and professional behavior towards the customers at all times
• Provide accurate, professional, and timely responses to communications from internal and external clients
• Prioritize and organize daily responsibilities in order to meet all deadlines
• Engage in ongoing education and training around laws, policies and service delivery
• Provide innovative ideas that can support the ongoing growth of the Absence Department

Benefits

• Full benefits package
• Paid Time Off (PTO)
• Medical
• Dental
• Vision
• 401(k) with match
• Robust EAP
• Wellness program