Account Representative

The Account Representative is responsible for a portfolio of customers across various industries and proactively builds and maintains strong relationships. This role utilizes communication and analytical skills to understand customer needs, align services accordingly, and ensure flawless service delivery.

Requirements

• Maintain and develop relationships with assigned clients, ensuring the company’s goals are met and clients’ needs are addressed.
• Use independent judgement and discretion when handling matters related to assigned accounts.
• Exhibit excellent interpersonal and customer service skills when responding to client inquiries as well as resolving issues.
• Retain and grow book of business by meeting customer satisfaction ratings and by identifying upselling opportunities, creating marketing strategies and collaborating on product enhancements.
• Understand ComPsych's services and value proposition to advocate the benefits of our products and services to our customers
• Implement and manage the effective delivery of your customers' programs including communication strategies, customer training, issue resolution and utilization reporting
• Create retention strategies with Director, Account Services to create account planning for customers yearly.
• Work with customers to understand and determine the appropriate delivery of ComPsych’s products and services resulting in customized communication strategies and training.
• Schedule quarterly face-to-face meetings or conference calls with customers to discuss their goals, status and utilization
• Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence
• Create and build strong working relationships with ComPsych’s business leaders to provide the best service to our customers
• Maintain a professional demeanor in order to represent ComPsych’s values and standards on a daily basis
• Perform other duties as assigned

Benefits

• Paid Time Off (PTO)
• medical
• dental
• vision
• 401(k) with match
• robust EAP
• wellness program