Software Support Specialist

Create the future of e-health together with us by becoming a Software Support Specialist. At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare.

Requirements

• Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.
• Must be available between the hours of 8AM – 8PM EST Monday through Friday.
• Minimum of 1 year customer service experience.
• Knowledge of Practice Management (PM), medical terminology/medical office workflow, medical billing or insurance and experience providing technical hands-on support.
• Ability to manage multiple tasks and thrive in a high call volume, fast paced environment.
• Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems.
• Ability to independently perform research using resources such as the internet and procedure manuals.

Benefits

• Medical, Dental and Vision
• 401k with employer matching
• Personal Time Off
• Flexible working hours
• Hybrid work options