Second Line Analyst
ComputacenterNottingham, England, United Kingdom
Posted January 12, 2026
Full Time
About the Company
We are a leading independent technology and services provider, trusted by large corporate and public sector organisations.
Job Description
An opportunity has arisen for a Second Line Analyst to join our thriving business, supporting colleagues at various levels within the variety of technologies the Team supports, and working on a 24 x7 rotated basis.
Requirements
- Batch Monitoring and Management
- Event/Alert Monitoring and Management
- Incident Management - respond and resolve incidents to ensure SLA targets are achieved
- Increase the First Time Fix rate
- Adhere to escalation procedures
- Assist with technical escalations for other team members
- Monitor call queue and follow up with specialist support teams for resolution
- Adhere to customer and Computacenter Security Policies
- Assist with Event Reduction/Shift Left activities/Automation Plans
- Contribute to and use Company and customer procedures
- Participate in team and function meetings
- Utilise the Incident Management tool suite to monitor progress of all incidents
- Ensure accurate completion of all incident records
- To monitor and update the call management system as
- Assist with SLA reporting
Benefits
- Permanent position
- 38 hours a week
- Opportunity to work in a supportive, forward-thinking environment
