Response Co-ordinator (Operations Center Hereford)

Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts.

Requirements

• Prior experience working in a GSOC or similar operations center/call center
• Minimum 2 years of experience in a Security Operations Center (GSOC), emergency response, intelligence analysis, military operations, or similar role
• Ability to assess and evaluate sensitive or high-pressure situations, making timely and sound decisions
• Skilled in researching, investigating, and synthesizing complex information from multiple sources to identify and assess potential threats
• Strong organizational and planning capabilities; able to manage multiple tasks and prioritize effectively in dynamic environments
• Excellent written and verbal communication skills, with the ability to clearly convey complex issues to diverse audiences
• Customer service mindset with a professional, solutions-oriented approach to client interactions
• High attention to detail and a commitment to accuracy and accountability
• Proficiency in IT is strongly preferred
• Strong interpersonal skills and professional demeanor when interacting with clients, stakeholders, and team members

Benefits

• 20 Vacation Days plus Bank Holidays (8)
• Personal Accident Insurance
• Employee Assistance Program for personal needs
• Enrollment into the pension scheme to which SPS contributes 3% of your salary
• Credentity Protection - Eclipse Digital Protection by Concentric
• Dedicated Security and Intelligence Training Programs for Professional Development
• Coaching and Mentoring Opportunities