Customer Representative (Dutch - speaking) - On-site LP02
ConcentrixBarcelona, Catalonia, Spain • Valencia, Valencian Community, Spain
Posted November 17, 2025
Full Time
About the Company
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.
Job Description
Customer Representative (Dutch - speaking) - On-site LP02. We're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.
Requirements
- Take incoming customer contacts and solve users' demands
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise
- Escalate potential service issues
- Guide customers through the claims process
- Monitor and report on customer service performance
- Keep up to date with all the latest products, processes and policy changes
Benefits
- 39 hours/week full-time Monday to Friday 08:00 to 17:00
- Salary 23.280 euros gross/year + up to 1200 euros gross/year in bonus
- Central location in Barcelona
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs and specialized courses