Customer Service Representative (Italian– speaking) – On-site TE06

We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. As a Customer Service Representative in Barcelona (On-site), you will drive the sales cycle, nurture client relationships and showcase your expertise in advanced cloud technologies.

Requirements

• Answering high volume incoming calls/emails/web chats from customers
• Dealing with call queries, questions and escalations from each channel
• Providing 1st line advice to customers and other parties on general issues
• Accurate and consistent record keeping and updating notes on the database
• Taking care of all customer complaints and escalating as and when necessary to senior management
• Assist senior management by identifying trends and issues
• Act as duty manager to aid effective running of the department

Benefits

• Base salary of 20,000 euros gross/year + up to 1,562 euros gross/year in bonus and private medical insurance
• Full-time 39h/week Spanish contract: Monday to Friday, from 09:00 to 18:00
• Full paid training for the company and the products you will be working on
• A modern centrally placed office in Barcelona