Manager I, Training and Quality

The Training & Quality Manager supervises leaders to ensure consistent processes that are aligned with customer expectations, analyzing operational performance and ensuring the team fulfills its responsibilities correctly.

Requirements

• Proven experience in Training & Quality, preferably in similar roles within BPO environments
• Advanced proficiency in English (C1)
• Strong leadership and effective team management, with the ability to guide, motivate, and develop teams
• Analytical and process improvement skills, including the creation of new clear and measurable action plans
• High adaptability and ability to manage multiple priorities
• Ability to respond to changing needs and simultaneously manage requests from different clients or business lines
• Advanced Excel skills or other data analysis tools