Service Delivery Director
ConcentrixPortugal • Porto, Portugal
Posted November 26, 2025
Full Time
About the Company
Concentrix is a global company seeking a passionate and results-driven Director of Service Delivery.
Job Description
Join Concentrix as Director of Service Delivery in Portugal (Porto or Lisbon) and lead large-scale operations, ensuring excellent client relationships and meeting key performance metrics.
Requirements
- Minimum of 10 years in a director-level role managing large operations (500+ FTE) within a BPO environment for global clients.
- Exceptional leadership, strategic thinking, and relationship-building skills.
- Strong financial acumen and experience in client negotiations.