Team Leader Operations
ConcentrixGurgaon, Haryana, India
Posted October 10, 2025
Full Time
About the Company
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance.
Job Description
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability.
Requirements
- 2+ years of experience in a leadership or supervisory role
- Experience in direct Client interaction
- Healthcare domain knowledge
- Experience in Billing and Reconciliation
- Benefit Access knowledge
Benefits
- Health insurance
- Retirement plan
- Paid time off