Cash Processing Administrator

Concord Servicing is a premier provider of comprehensive credit administration and loan servicing solutions. The Cash Processing Administrator is responsible for accurately processing all check payments and deposits across all servicing platforms.

Requirements

• Open, sort, and process all incoming loan and billing payments by 12:00 PM for same-day application across all systems
• Promptly and professionally manage and resolve corporate client and internal inquiries via HubSpot and email
• Post incoming client wire transactions accurately into the financial systems
• Follow established cash handling, audit, and reconciliation procedures to ensure data accuracy and completeness
• Complete batch entry and daily balancing, requires attention to detail
• Apply payments according to defined client criteria and documented processing rules
• Prepare deposits using Cash Daily Detail reports and system-generated deposit slips; ensure deposits are ready for 2:00 PM courier pickup
• Copy, store, and organize all supporting documentation for reconciliation and audits
• Process post-dated checks, foreign checks, and returned payments daily
• Maintain logs tracking daily processing statistics, lockbox exceptions, and correspondence
• Support records retention and participate in internal/external audit activities as required
• Maintain productivity and accuracy within established performance thresholds
• Collaborate with team members to support processing needs and operational goals

Benefits

• Minimum 1+ years of bookkeeping, accounting, or financial operations experience
• 1+ years customer service experience; banking or loan servicing experience a plus
• Proficiency in Microsoft Word, Excel, and Windows-based systems
• Strong 10-key data entry skills with speed and accuracy
• Excellent organizational abilities and strong written and verbal communication skills
• Ability to prioritize and work under strict timelines in a high-volume environment
• Commitment to data accuracy, confidentiality, and compliance standards
• Demonstrates continuous learning and interest in career growth within operations