Connective Business Solution
Connective Business SolutionTallahassee, Florida, United States
Posted August 26, 2025
Full Time
About the Company
Connective Business Solution is a trusted partner for small to large-scale enterprises, offering a wide range of business solutions including data-driven intelligence, leadership development, risk management, and digital transformation. With a client-centric approach, innovation-driven strategies, and a collaborative culture, we empower businesses with cutting-edge tools and expertise to achieve growth and success in the evolving commercial landscape.
Job Description
This role involves providing technical support to users of Internet and Extranet sites. The position requires troubleshooting issues related to user interface, browser, hardware, and software, maintaining a knowledge base, and coordinating with the Help Desk to resolve external calls. It’s similar to an experienced Help Desk, but with direct customer interaction.
Requirements
- Provide technical advice and guidance on user interface, browser, hardware, and software.
- Troubleshoot and restore technical service and equipment.
- Maintain a knowledge base and call tracking database.
- Coordinate efforts with the Help Desk.
- Provide internal and external customer support for Web systems and services.
- Coach more junior technical staff.
