Director, Data Services & Analytics
ConnectWiseTampa, Florida, United States
Posted August 21, 2025
Full Time
About the Company
ConnectWise is a leading provider of software solutions for technology solutions providers (TSPs), offering a comprehensive platform for business management, remote monitoring, automation, help desk services, managed services, CRM, project management, billing, quoting, and cybersecurity risk assessments. With hundreds of integrations and a vibrant community, ConnectWise empowers TSPs to run their as-a-service businesses efficiently. The company is known for its inclusive culture that values diversity and innovation, fostering an environment where employees can make meaningful contributions.
Job Description
ConnectWise is seeking an exceptional Data Services & Analytics leader to oversee their enterprise data ecosystem and drive data-driven decision making. This role involves building and scaling data infrastructure, developing advanced analytics, and leveraging AI/ML to transform business cases. The ideal candidate combines technical depth with business acumen and thrives in a fast-paced SaaS environment.
Requirements
- Lead the architecture, development, and governance of ConnectWise’s enterprise data warehouse, pipelines, integrations, and analytics platforms.
- Build and operationalize AI/ML models that improve forecasting, customer insights, partner retention, and operational efficiency.
- Connect strategic business cases to data execution – translating executive priorities into measurable data initiatives.
- Build financial and operational models tied to SaaS KPIs (GRR, NRR, LTV/CAC, churn analysis, pricing elasticity).
- Establish data as a competitive advantage and cultural foundation across the company.
- Build, mentor, and scale a high-performing team of data engineers, analysts, and data scientists.
Benefits
- Equal Opportunity Employer
- Diversity and Inclusion Programs
