Technical Support Representative Level 1
ConstructConnectAtlanta, Georgia, United States • Cincinnati, Ohio, United States
Posted December 1, 2025
Full Time
About the Company
ConstructConnect is a leading provider of construction information and technology solutions, specializing in simplifying the preconstruction process for commercial firms. We offer a comprehensive suite of software tools including digital estimating, takeoff software, and custom analytics, supported by accurate project data, economic forecasts, and industry news. Our platform integrates the largest network of construction professionals, enabling efficient bidding management, networking, and project lead generation.
Job Description
This position sits within our Customer Success division, supporting customers through technical support and training to create consistent high levels of customer satisfaction.
Requirements
- Provide daily support to users of our products
- Monitor ticket queue and use discretion to weigh ticket factors
- Communicate clearly and effectively with end users, colleagues, and management
- Handle inbound calls and emails from customers
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
