Customer Success Manager - French Speaker (Remote)

We're a rapidly growing team that helps customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services. We're looking for a Customer Success Manager to join our team.

Requirements

• Repaying our customers' trust through ensuring they get live with our product and are thrilled with the results
• Understand the needs and roles within the enterprise organizations we work with and help to manage prioritizations and misalignments
• Helping craft and dictate both internal and external narratives for what's needed to make a customer successful
• Fielding and troubleshooting customer support requests
• Creating and updating customer documentation and training materials as needed

Benefits

• Competitive compensation package including stock options
• Fully remote team
• Work from home stipend
• Apple laptops provided for new employees
• Training and development budget for every employee, refreshed each year
• Parental leave for qualified employees