The Front Office Supervisor is primarily responsible for overseeing all guest interactions and going above and beyond to exceed guest requests, while developing skills and abilities in Guest Service Agents to create and maintain a memorable guest experience.
Requirements
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Anticipate guests' needs, respond promptly and acknowledge all guests.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Ensure that staff report to work as scheduled.
- Coordinate breaks for staff.
- Assign work duties to staff.
- Constantly monitor staff performance in all phases of service and job functions.
- Monitor the hotel front entrance and resolve any congested situations.
- Monitor the check-in/check-out process;
- Monitor communication logs and ensure that guest requests are followed up within specified minutes determined by property guidelines.
- Monitor guest mail and ensure that it is processed according to procedures.
- Monitor and ensure that scheduled shuttles run on time,
Benefits
- 401k Matching
- Tuition Reimbursement
- Retirement Plan
