EOI - Customer Success Manager, Implementations

We are a Perth tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We are opening expressions of interest for a detail-oriented Customer Success Manager, This role will focus primarily on implementations and onboarding, ensuring smooth transitions from sale to full platform adoption for our clients.

Requirements

• Minimum 3 years’ experience in Customer Success, project management or consulting, ideally in SaaS
• Bachelor’s degree in Business, Computer Science, Engineering or similar (preferred)
• Proven track record of successfully implementing complex software solutions
• Strong project management skills with ability to manage multiple implementations simultaneously
• Excellent communication and presentation skills, with the ability to engage stakeholders at all levels
• Technical aptitude with the ability to quickly learn and become proficient in new technologies
• Experience working in a global team environment and collaborating across time zones
• Problem-solving mindset with a talent for finding creative solutions to customer challenges
• Experience with CRM and project management tools

Benefits

• Parental leave top-up pay
• Access to EAP mental health & wellbeing services