Collections Supervisor

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.

Requirements

• High School Diploma, GED, or equivalent experience.
• Minimum 2 years of experience in mortgage servicing.
• Minimum 2 years of experience leading a Contact Center Team.
• Minimum 2 years of experience in Customer Service.
• Must have 2 or more years supervisory experience with leadership abilities.
• Bi-lingual skills a plus.
• Experience with Business Purpose Loans, Non-QM products, and 2nd Liens preferred.
• Experience working with Microsoft Office Suite (Word, Excel, and Power Point).
• Ability to analyze data to identify opportunities for process improvement.
• Strong phone etiquette while having a passion for taking care of customer needs with exceptional customer service skills
• Strong problem-solving skills with solid analytical skills with the ability to exercise prudent judgment
• Exceptional organization and time management a must
• Comfortable being a team player
• Strong interpersonal skills in addition to verbal/written communication
• Ability to work through stressful situations professionally and respectfully
• Attention to detail

Benefits

• Competitive salary
• Full benefits package
• Potential for a performance-based bonus