The Product Support Engineer is responsible for providing Level 1 support to clients on the Cornerstone OnDemand products, working in a 24x7 environment to troubleshoot issues and educate clients on product functionality.
Requirements
- Bachelor's degree in computer science or equivalent
- 1-3 years of customer facing application support experience
- Hands-on experience working on and debugging issues with access management, Single-Sign-On, etc.
- Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc.
- Superior written and verbal communication skills
- Customer centric mindset, with passion for helping customers and providing excellent customer service
- Positive Attitude with ability to thinking out of the box
- Patient, Organized, Composed and Good Listener, thoughtfully responding to any situation
- Strong analytical and problem-solving skills
- Strong team player promoting and influencing positive team spirit towards inclusive success
Benefits
- Paid Time Off
- Retirement Plan