Product Support Specialist | Pune | US EST

The Product Support Engineer is responsible for providing Level 1 support to clients on the Cornerstone OnDemand products, working in a 24x7 environment to troubleshoot issues and educate clients on product functionality.

Requirements

• Bachelor's degree in computer science or equivalent
• 1-3 years of customer facing application support experience
• Hands-on experience working on and debugging issues with access management, Single-Sign-On, etc.
• Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc.
• Superior written and verbal communication skills
• Customer centric mindset, with passion for helping customers and providing excellent customer service
• Positive Attitude with ability to thinking out of the box
• Patient, Organized, Composed and Good Listener, thoughtfully responding to any situation
• Strong analytical and problem-solving skills
• Strong team player promoting and influencing positive team spirit towards inclusive success

Benefits

• Paid Time Off
• Retirement Plan