Senior Principal, Retail Program Management

Coupang is seeking a Senior Principal, Retail Program Manager to lead expansion in Taiwan and enhance customer experience. This role involves designing and implementing impactful processes, leading market and customer research, and driving operational and customer experience goals. The ideal candidate will be data-driven, possess strong analytical skills, and have experience in retail or e-commerce environments.

Requirements

• 15-20+ years of experience in program management, operations, or retail
• Demonstrated ability to lead complex, cross-functional projects
• Strong analytical skills and experience using data-driven insights
• Familiarity with program management tools and process improvement methodologies
• Excellent communication and interpersonal skills