Front Desk Supervisor – Homewood Suites San Diego Hotel Circle

Homewood Suites by Hilton San Diego Hotel Circle/SeaWorld Area is a welcoming, team-driven workplace that balances efficiency with genuine hospitality. The positive, supportive environment makes it easy to thrive, with your co-curators and leaders who value collaboration. Located near top attractions like SeaWorld and Old Town, it’s a great place to grow your hospitality career while being part of a dynamic, service-oriented team.

Requirements

• Supervise and support the front desk team to ensure smooth daily operations and memorable guest interactions.
• Greet guests warmly, handle check-ins, check-outs, room changes, and resolve issues with professionalism and efficiency.
• Train, mentor, and motivate front desk agents, holding the team accountable to service and performance standards.
• Manage cash handling, billing, and guest accounts in accordance with hotel policies and accounting procedures.
• Partner with other departments to ensure seamless guest experiences and effective communication.
• Handle guest feedback and service recovery with professionalism, turning challenges into positive outcomes.
• Monitor the lobby and front desk area to maintain a welcoming, safe, and organized environment.
• Step in as needed to cover front desk shifts and demonstrate leadership during peak times.
• Protect guest confidentiality and practice strong safety and security measures.
• Perform additional duties or adjustments as directed based on business needs.

Benefits

• Competitive salary
• Benefits package
• Paid time off
• 401k matching
• Opportunities for advancement