Front Office Manager- The Colcord

Front Office Manager at Colcord Hotel, a Curio Collection Hotel by Hilton, responsible for ensuring seamless guest service and hotel operations.

Requirements

• Supervises front office staff
• Ensures smooth operation of front office operations
• Initiates and implements up-selling techniques
• Trains front office associates
• Provides great customer service
• Audits work for accuracy and consistency
• Enforces adherence to company standards
• Handles customer complaints and credit card chargebacks
• Develops knowledge of frequent guests and their special requests
• Responsible for proper key control and security measures
• Maintains front office records and equipment
• Becomes knowledgeable of emergency procedures and trains staff

Benefits

• Opportunity to work in a boutique hotel with a rich history
• Chance to work in a culture-driven environment
• Opportunity to develop knowledge of local and surrounding communities