Valet Supervisor- The Colcord

The Valet Supervisor at The Colcord plays a key role in delivering a world-class guest experience by overseeing the valet team and ensuring seamless, professional service.

Requirements

• Efficiently and safely park all vehicles in designated areas
• Efficiently and safely retrieve all vehicles
• Assist with loading of passengers and luggage
• Monitor and maintain the appearance and overall cleanliness of the front drive and parking areas
• Inform guests/visitors of parking services and fees
• Offer luggage assistance as needed or requested
• Supply guests or travelers with directions, travel information, and other information
• Assist physically challenged travelers and other guests with special needs
• Anticipate guest needs when possible and exhibit a sincere desire to meet or exceed them
• Always speak professionally and graciously, smile, and maintain eye contact
• Possess thorough knowledge of the location/hotel services, outlets and daily functions/events to proactively inform guests/visitors
• Respond to all guest/visitor inquiries and resolve service discrepancies accordingly
• Display a professional posture and post up in designated area on front drive
• Maintain an assertive awareness of the front drive area and look for opportunities to initiate service
• Promptly greet all vehicle passengers that arrive to the front drive by opening all occupied vehicle doors and offering them a warm and sincere welcome
• Open and close all vehicle doors for guests/visitors arriving/departing the location
• Obtain guest/visitor name and inquire as to the nature of their visit
• Safely run/jog to and from parking areas when retrieving and parking vehicles
• Inspect the exterior of each incoming vehicle and note any damage on the ticket
• Perform additional duties and tasks as assigned