The Valet Supervisor at The Colcord plays a key role in delivering a world-class guest experience by overseeing the valet team and ensuring seamless, professional service.
Requirements
- Efficiently and safely park all vehicles in designated areas
- Efficiently and safely retrieve all vehicles
- Assist with loading of passengers and luggage
- Monitor and maintain the appearance and overall cleanliness of the front drive and parking areas
- Inform guests/visitors of parking services and fees
- Offer luggage assistance as needed or requested
- Supply guests or travelers with directions, travel information, and other information
- Assist physically challenged travelers and other guests with special needs
- Anticipate guest needs when possible and exhibit a sincere desire to meet or exceed them
- Always speak professionally and graciously, smile, and maintain eye contact
- Possess thorough knowledge of the location/hotel services, outlets and daily functions/events to proactively inform guests/visitors
- Respond to all guest/visitor inquiries and resolve service discrepancies accordingly
- Display a professional posture and post up in designated area on front drive
- Maintain an assertive awareness of the front drive area and look for opportunities to initiate service
- Promptly greet all vehicle passengers that arrive to the front drive by opening all occupied vehicle doors and offering them a warm and sincere welcome
- Open and close all vehicle doors for guests/visitors arriving/departing the location
- Obtain guest/visitor name and inquire as to the nature of their visit
- Safely run/jog to and from parking areas when retrieving and parking vehicles
- Inspect the exterior of each incoming vehicle and note any damage on the ticket
- Perform additional duties and tasks as assigned