Senior Informatics Liaison serves as the principal contact point for providers and clinicians, providing exceptional support to ensure they have the tools and knowledge necessary to use established and future clinical applications in a productive and efficient manner.
Requirements
- Responsible for the training and continuing education of all current and future clinical workflow applications, related software and processes, to medical providers and/or clinicians using supplied education materials.
- Performs preventative maintenance on equipment related to clinical access.
- Analyzes and provides hands-on support for complex technical inquiries.
- Provides at the elbow support for technology and application support to facility-based providers during working hours.
- Acts as an advocate and serves as a liaison for provider and/or clinical needs.
- Develops and maintains deep understanding (application and technical environment) of products in order to effectively support customers.
- Formulates and defines scope and objectives based on user needs.
- Devises and modifies solutions to solve highly complex problems considering technical environment and business needs.
- Oversees a small project or phases of a larger project.
- Responsible for coordinating activities of a project team, identifying appropriate resources needed, and developing schedules to ensure timely completion of a project.
- Documents specifications including job flows and data flows.
- Responsible for quality control and auditing of databases to ensure accurate and appropriate use of data.
- Works directly with users of data to resolve data conflicts and inappropriate data usage.
- Facilitates timely information gathering and follow up to requests and incidents.
- Provides on-call support and participates in special projects as needed.
- Assists in scheduling and coordination with patient and clinicians of virtual health visits.
- Provides technical management of virtual health visits.
- Responsible for device and inventory management in relation to informatics and virtual health assets.
- Facilitates data capture and management related to virtual visits (i.e., Charge Captures).
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
